SAP Application Management Services (AMS)

vVolve provides SAP Application Management Services (AMS) in Singapore, Malaysia and Southeast Asia, covering 24/5 incident resolution, system monitoring, performance optimisation and continuous improvement for SAP S/4HANA and ECC. Every engagement is tailored to your SAP landscape, service levels and budget. As incident volumes fall, we shift your support toward value-adding improvements that keep your SAP system performing at its best.

What Application Maintenance Services means for an organization

Application Maintenance Services ensures your business applications run reliably and efficiently. Continuous improvements, performance optimization for a maximum uptime ensures a smooth and efficient SAP system for your day-to-day operations. You maybe experiencing challenges in maintaining and achieving user friendly SAP system due to resources issues, increasing CAPEX cost associated with internal IT team hires, IT staff attrition and changing governmental policies on foreign IT hires.

Partnering You for a Smooth SAP Application Maintenance

Whatever challenges you maybe facing, we in vVolve have a proven track record working with clients in similar situations. We share and embrace the responsibility with you to manage and achieve the KPIs of a smooth SAP Application with maximum uptime, minimal critical disruptions with our experience AMS capability, tools and methods.

Our AMS delivery Models Are Catered to Meet Your Requirements and Budget

There are two ways we could build a partnership to assist you with the SAP AMS resources whilst you focus on the core operation and strategic growth.

Shifting from a CAPEX to a OPEX SAP AMS outsource resource model – addressing internal SAP IT resource and increasing cost optimization challenges.

Partial SAP resources augmentation – providing selection functional, technical, and advisory capability to supplement your existing team to address resource / knowledge gaps

Manday – Based AMS Support Supplement your SAP IT team with extended support to manage support peaks, system enhancements, resource gaps, etc. with agreed bucket of man-days annually

How We Deliver Our AMS Resourcing Models

Delivery Option 1

A dedicated AMS team
The team will be fulltime deployed

Delivery Option 2

Shared AMS team
Shared resources team who maybe managing one or more AMS clients

Delivery Option 3

A mix of Dedicated and
Shared AMS team
Dedicated resources for certain areas and a shared model for certain areas

Delivery Execution Backed by Flexible Resourcing Models

Delivery
Execution
Backed by Flexible
Resourcing
Models

On-site
AMS delivery at your office premises

Remote
AMS delivery from Off-Shore or Near Shore

Hybrid
AMS delivery via a mix of On-site and Off-shore / Near Shore

Key AMS Offerings

Operational Support

We undertake thorough monitoring, incident management, and seamless system uptime.

Analysis and Optimization

System reviews are conducted periodically to optimize business processes and SAP potential.

Comprehensive Functional and Technical Support

Full support for Finance, Logistics, Manufacturing, and Reporting modules, as well as strong technical infrastructure expertise.

Change Management and System Updates

Version control management, business-driven updates, and functional improvements.

Proactive Monitoring and Issue Prevention

Regular reviews, upgrade evaluations, and pattern analysis to fix issues before they become critical.

Why Partner vVolve for your AMS support

Our aim is to partner you to establish a smooth, bug free, and user-friendly SAP application that will continuously meet your day-to-day operations transactional needs. We bring a strong value proposition in the AMS space:

Our long-term AMS client’s partnership track record of 8 to 13 years. Our SAP AMS delivery approach has benefited clients where we quickly resolved the volume of incident and rapidly transition our AMS support to value driven strategic initiatives.
Our Functional, Technical and Basis teams are trained to perform deep Root Cause Analysis (RCA) to identify recurring and common incident patterns to provide long-term resolutions
Quality of deliverables – Change execution framework, Core Business Process Design Change Updates, Change Request Business Requirements Document (BRD), Functional and Technical Specification, Test Data Plans (SIT and UAT), Detailed Cutover Activity Plans, Master Data Change Management and Post Implementation Support Approach and Review Documentation.
Injecting SAP Subject Matter Expert (SME) advisory via our SAP Center of Competency Capability to provide valuable input to drive new strategic initiatives to enhance your organization strategic performance monitoring and growth
Senior Management involvement on-site to co-own and manage Critical SAP Application Crisis, coordinating and organizing functional and technical assistance rapidly to seek viable crisis resolutions.

Partner with vVolve
for Strategic SAP AMS
Excellence

Experience AMS support that drives operational excellence and delivers measurable business value. Let vVolve help you meet your SAP KPIs with our proven, differentiated delivery approach.

About Company

We specialize in solutions & services within the niche areas of Digital Transformation, intelligent ERP, Enterprise Information Management, Enterprise-wide Intelligent Automation, Advanced Analytics & Cloud; and are at the forefront of adapting the latest technological platforms to address your business requirements.